Contact us

Opening hours

Reception Desk

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 a.m. and 1:00 p.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

 

Phone service

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 a.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.

 

Phone: 418 656-3332
Université Laval’s toll free line: 1 877 785-2825, extension 403332

 

Email

Request information by email

You will receive a reply as soon as possible.

Comment and complaint

Contact information

Student Awards and Financial Aid Office

Pavillon Alphonse-Desjardins
2325 rue de l’Université, Suite 2546
Université Laval
Québec City, Québec G1V 0A6

Location on campus

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Business suspension maintained

Due to a power failure, our reception desk will be closed for the day of October 31st. Please contact us by e-mail or telephone.[/boite_bleue]

[boite_grise]Our response time will be longer than usual on Tuesday, January 31 from 1:00 p.m. to 4:30 p.m. due to a lack of staff.[/boite_grise]

Friday, October 6th

Our reception desk will be exceptionally closed, but our telephone service will remain open.

Phone: 418 656-3332
Toll free: 1 877 785-2825
Fax: 418 656-2471

[bouton_bleu]Request information by email[/bouton_bleu]
A reply will be sent to you within the next 24 to 48 business hours.

Comment and complaint

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Si vous avez reçu un message vous informant que le versement de votre aide financière est suspendu pour le mois de septembre 2019, c’est que vous n’êtes pas inscrit ou suffisamment inscrit à l’Université Laval à la session d’automne. Afin de recevoir votre versement pour la rentrée scolaire, vous devez régularisez votre inscription avant le 3 septembre 2019.

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Reception Desk

Due to a staffing shortage, we are obliged to temporarily close our reception desk on Fridays. However, you can still reach us by email or phone.

[texte_cache]Our reception desk is closed today and every Friday for the time being due to a staffing shortage. However, you can still reach us by email or phone.[/texte_cache]

Monday, Tuesday and Thursday: 8:30am to 12pm and 1pm to 4:30pm
Wednesday: 10am to 12pm and 1pm to 4:30pm
Friday: Closed

Phone service

[boite_bleue]Due to a staffing shortage, please note that our response delays are longer than usual.[/boite_bleue] [boite_bleue] Phone failure

We are currently experiencing a phone outage problem. Please prefer an email communication or a visit to our offices. This message will be removed when the situation returns to normal.[/boite_bleue]

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Panne informatique

Dû à une panne informatique, nous ne sommes actuellement pas en mesure de prendre les appels téléphoniques. Ce message sera retiré lorsque la situation sera revenue à la normale.

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We can provide services on campus in compliance with the directives of both the Government of Québec and Laval University. We can also deliver these services remotely.

Opening hours

[boite_noire]Due to the current circumstances, our regular office hours have been modified.[/boite_noire]
Despite the current situation, we continue to provide services by phone and email, Monday to Friday, according to the normal schedule.
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Reception Desk closed until January 28th inclusively

Due to the pandemic situation, our reception desk will be closed until January 28th inclusively. However, note that we offer all our regular services and that you can still reach us by email or phone. Please note we will be reopening our reception desk from January 31st.

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Services limités le lundi 14 mai

Nos services en lien avec les prêts et bourses du gouvernement seront fermés en raison d’une mise à jour du système informatique au ministère de l’Éducation et de l’Enseignement supérieur.

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Labour Day 

Our offices will be closed on Monday, September 4th.

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Opening hours during first week

Office hours

  • September 2: closed
  • September 3 to 6: 8h30 a.m. to 4h30 p.m.
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Monday, October 9th

Our offices will be closed for Thanksgiving.

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Provincial election

On October 3rd, 2022, our offices will exceptionally close at 4:00 pm due to the provincial election.
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Thursday December 7th, 2023

Exceptional closing of our offices at 4:00 p.m.

Friday December 8th, 2023

Our offices will be closed for the Université Laval holiday.

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Wednesday, December 13th, 2023

Extended closing of our offices for lunch.

Our offices will be exceptionally closed from 1:00 p.m. to 1:30 p.m.

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Friday, December 23rd

Due to the difficult weather conditions, our services will only be offered remotely.

Winter Holidays

Our office will be closed from December 23rd, 2023, to January 2nd, 2024.

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Easter holidays

Our offices will be closed on Friday April 7th and Monday April 10th for the Easter holidays.

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Wednesday June 14th, 2023

The office will exceptionally be closed in the morning. 

  • Opening hours: 1:00 p.m. to 4:30 p.m.
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Saint-Jean-Baptiste Day and Canada Day

June 24th: closed
July 1st: closed

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Summer opening hours (June 5th to August 11th, 2023)

Reception Desk

Monday, Tuesday and Thursday: 8:30 a.m to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Friday: 8:30 a.m to 12:30 p.m.

 

Phone service

Monday, Tuesday and Thursday: 8:30 a.m to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Friday: 8:30 a.m to 12:30 p.m.

Phone: 418 656-3332
Université Laval’s toll free line: 1 877 785-2825, extension 403332

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Holiday hours

December 20, 2019

8:30 a.m. to 11:30 a.m.
1:30 p.m. to 4:30 p.m.

Winter Holidays

Our office will be closed from December 24, 2019, to January 2, 2020.

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Easter Holidays

Our offices will be closed on Friday, April 15th and Monday, April 18th for the Easter holidays.

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Provincial election

On October 3rd, 2022, our offices will exceptionally close at 4:00 pm due to the provincial election.
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Université Laval Holiday

Our offices will be closed December 6th, 2019, for the Université Laval holiday.

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Opening hours

Office hours

Monday, Tuesday, Thursday and Friday: 8:00 a.m. to 12:00 a.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.

Phone service hours

Monday, Tuesday, Thursday and Friday: 8:45 a.m. to 11:45 a.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.

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Staff

Administration

Francis Brousseau
Directeur

 

Vanessa Langlois-Girard
Agente de secrétariat

 

Israël Dumont
Agent de recherche et de planification

 

IT

Informatique et communications

Daniel Guay
Responsable des systèmes d’information et des communications

 

Amélie Bossé-LeBel
Chargée de communication

Government Financial Aid Unit

Pascale Desrochers
Coordonnatrice responsable

 

Joannie Boudreau
Coordonnatrice d’opérations

 

Hélène Pelletier
Coordonnatrice d’opérations

 

Renée Hudon
Agente de bureau

 

Sandra Demers
Agente de bureau

 

Marie-Josée Bélanger
Agente de bureau

 

Renata Tamez-Ruiz
Agente à l’accueil et à l’information

 

Anne-Catherine Gaulin
Agente à l’accueil et à l’information

 

Marie-Claude Ouellet
Agente à l’accueil et à l’information

 

Scholarships Unit

Julie Shink
Coordonnatrice d’opérations

 

Marie-Andrée Bégin
Coordonnatrice d’opérations

 

Marie-Christine Dubeau
Coordonnatrice d’opérations

 

France Gratton
Coordonnatrice d’opérations

 

Marilyn Rajotte
Coordonnatrice d’opérations

 

Mabrouka Salem
Coordonnatrice d’opérations

 

Geneviève Marcil
Technicienne en administration

 

Catherine Couture
Technicienne en administration

 

Émilie Ouellet
Agente de bureau

 

Maude-Émilie Habel
Agente de bureau

 

Tatiana Thierry
Agente à l’accueil et à l’information

 

Josianne Labrie
Agente à l’accueil et à l’information