Contact us

Opening hours

Reception Desk

Monday, Tuesday and Thursday: 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Friday: 8:30 a.m. to 12:30 p.m.

Phone service

Monday, Tuesday and Thursday: 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Friday: 8:30 a.m. to 12:30 p.m.

 

Phone: 418 656-3332
Université Laval’s toll free line: 1 877 785-2825, extension 403332

 

Email

[bouton_bleu]Request information by email[/bouton_bleu]

You will receive a reply as soon as possible.

Comment and complaint

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February 13^th, 2025

Due to severe weather conditions, our reception desk will be closed for the day. Our telephone and e-mail services remain available. [/boite_bleue]

[boite_bleue]Due to a staffing shortage, please note that our response delays are longer than usual.[/boite_bleue]

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Business suspension maintained

Due to a power failure, our reception desk will be closed for the day of October 31^st. Please contact us by e-mail or telephone.[/boite_bleue]

[boite_grise]Our response time will be longer than usual on Tuesday, January 31 from 1:00 p.m. to 4:30 p.m. due to a lack of staff.[/boite_grise]

Friday, October 6^th

Our reception desk will be exceptionally closed, but our telephone service will remain open.

Phone: 418 656-3332
Toll free: 1 877 785-2825
Fax: 418 656-2471

[bouton_bleu]Request information by email[/bouton_bleu]
A reply will be sent to you within the next 24 to 48 business hours.

Comment and complaint

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Si vous avez reçu un message vous informant que le versement de votre aide financière est suspendu pour le mois de septembre 2019, c’est que vous n’êtes pas inscrit ou suffisamment inscrit à l’Université Laval à la session d’automne. Afin de recevoir votre versement pour la rentrée scolaire, vous devez régularisez votre inscription avant le 3 septembre 2019.

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Reception Desk

Due to a staffing shortage, we are obliged to temporarily close our reception desk on Fridays. However, you can still reach us by email or phone.

[texte_cache]Our reception desk is closed today and every Friday for the time being due to a staffing shortage. However, you can still reach us by email or phone.[/texte_cache]

Monday, Tuesday and Thursday: 8:30am to 12pm and 1pm to 4:30pm
Wednesday: 10am to 12pm and 1pm to 4:30pm
Friday: Closed

Phone service

[boite_bleue]Due to a staffing shortage, please note that our response delays are longer than usual.[/boite_bleue] [boite_bleue] Phone failure

We are currently experiencing a phone outage problem. Please prefer an email communication or a visit to our offices. This message will be removed when the situation returns to normal.[/boite_bleue]

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Panne informatique

Dû à une panne informatique, nous ne sommes actuellement pas en mesure de prendre les appels téléphoniques. Ce message sera retiré lorsque la situation sera revenue à la normale.

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We can provide services on campus in compliance with the directives of both the Government of Québec and Laval University. We can also deliver these services remotely.

[boite_noire]Due to the current circumstances, our regular office hours have been modified.[/boite_noire]

[boite_bleue]From Friday, March 22^nd to Monday, March 25^th inclusive, a service interruption is planned for most Ministère de l’Éducation and Ministère de l’Enseignement supérieur systems.

Please do not hesitate to contact us and we will follow up on your request.[/boite_bleue]

 

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Reception Desk closed until January 28^th inclusively

Due to the pandemic situation, our reception desk will be closed until January 28th inclusively. However, note that we offer all our regular services and that you can still reach us by email or phone. Please note we will be reopening our reception desk from January 31^st.

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Easter holidays

Our offices will be closed on Friday 18^th and Monday April 21^st for the Easter holidays.

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Services limités le lundi 14 mai

Nos services en lien avec les prêts et bourses du gouvernement seront fermés en raison d’une mise à jour du système informatique au ministère de l’Éducation et de l’Enseignement supérieur.

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Closed, Wednesday June 5^th

Our reception desk and phone service will be exceptionally closed this Wednesday, June 5^th.

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[boite_bleue]Temporary closure of our offices

Our offices will be closed from 1:00 p.m. to 3:00 p.m. on Tuesday August 27^th.

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Labour Day 

Our offices will be closed on Monday, September 4^th.

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Opening hours during first week

Office hours

• September 2: closed
• September 3 to 6: 8h30 a.m. to 4h30 p.m.

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Reception Desk: September 4^th

To coincide with the start of the new academic year, the reception desk will be exceptionally open on Wednesday, September 4th, from 8:30 a.m. to 10:00 a.m., in addition to the usual opening hours.

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Monday, October 9^th

Our offices will be closed for Thanksgiving.

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Provincial election

On October 3^rd, 2022, our offices will exceptionally close at 4:00 pm due to the provincial election.
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Thursday December 5^th, 2024

Exceptional closing of our offices at 4:00 p.m.

Friday December 6^th, 2024

Our offices will be closed for the Université Laval holiday.

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Wednesday, December 13^th, 2023

Extended closing of our offices for lunch.

Our offices will be exceptionally closed from 1:00 p.m. to 1:30 p.m.

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Friday, December 23rd

Due to the difficult weather conditions, our services will only be offered remotely.

Winter Holidays

Our offices will be closed from December 24th, 2024 to January 2nd, 2025 inclusive.

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Wednesday June 14th, 2023

The office will exceptionally be closed in the morning. 

• Opening hours: 1:00 p.m. to 4:30 p.m.

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Saint-Jean-Baptiste Day and Canada Day

June 24^th: closed
July 1^st: closed

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Reception Desk

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 a.m. and 1:00 p.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

 

Phone service

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 a.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.

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Holiday hours

December 20, 2019

8:30 a.m. to 11:30 a.m.
1:30 p.m. to 4:30 p.m.

Winter Holidays

Our office will be closed from December 24, 2019, to January 2, 2020.

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Easter Holidays

Our offices will be closed on Friday, April 15^th and Monday, April 18^th for the Easter holidays.

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Provincial election

On October 3^rd, 2022, our offices will exceptionally close at 4:00 pm due to the provincial election.
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Université Laval Holiday

Our offices will be closed December 6th, 2019, for the Université Laval holiday.

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