Contact us
We can provide services on campus in compliance with the directives of both the Government of Québec and Laval University. We can also deliver these services remotely.
Opening hours
Due to the current circumstances, our regular office hours have been modified.
Despite the current situation, we continue to provide services by phone and email, Monday to Friday, according to the normal schedule.
Phone service
Monday, Tuesday, Thursday and Friday: 8:45 a.m. to 11:45 a.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Phone: 418 656-3332
Toll free: 1 877 785-2825
Reception Desk
Tuesday & Thursday: 8:30 am to 12:00 pm and 1:00 pm to 4:30 pm
Contact information
Email
Request information by email
Comment and complaint
Student Awards and Financial Aid Office
Pavillon Alphonse-Desjardins
2325 rue de l’Université, Suite 2546
Université Laval
Québec City, Québec G1V 0A6
Location on campus
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Si vous avez reçu un message vous informant que le versement de votre aide financière est suspendu pour le mois de septembre 2019, c’est que vous n’êtes pas inscrit ou suffisamment inscrit à l’Université Laval à la session d’automne. Afin de recevoir votre versement pour la rentrée scolaire, vous devez régularisez votre inscription avant le 3 septembre 2019.
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Services limités le lundi 14 mai
Nos services en lien avec les prêts et bourses du gouvernement seront fermés en raison d’une mise à jour du système informatique au ministère de l’Éducation et de l’Enseignement supérieur.
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Opening hours during first week
Office hours
- September 2: closed
- September 3 to 6: 8h30 a.m. to 4h30 p.m.
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Congé de Pâques
Nos bureaux seront fermés le vendredi 19 avril et le lundi 22 avril pour le congé de Pâques.
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Wednesday June 12th, 2019
The office will be closed exceptionally in the morning.
- Opening hours : 1:00 PM to 4:30 PM
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Saint-Jean-Baptiste Day and Canada Day
June 24th: closed
July 1st: closed
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Opening hours during the summer
June 10th to August 16th, 2019
Office hours
Monday to Thursday: 8:30 a.m. to 12:00 and 1:00 p.m. to 4:30 p.m.
Friday: 8:30 a.m. to 12:30 p.m.
Phone service hours
Monday to Thursday: 8:45 a.m. to 11:45 a.m. and 1:00 p.m. to 4:00 p.m.
Friday: 8:45 a.m. to 11:45
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Holiday hours
December 20, 2019
8:30 a.m. to 11:30 a.m.
1:30 p.m. to 4:30 p.m.
Winter Holidays
Our office will be closed from December 24, 2019, to January 2, 2020.
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Fermeture pour les élections provinciales
Le 1er octobre 2018, nos bureaux fermeront exceptionnellement à 16h en raison des élections provinciales.
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Université Laval Holiday
Our offices will be closed December 6th, 2019, for the Université Laval holiday.
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Opening hours
Office hours
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Phone service hours
Monday, Tuesday, Thursday and Friday: 8:45 a.m. to 11:45 a.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
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