Contact us

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Panne informatique

Dû à une panne informatique, nous ne sommes actuellement pas en mesure de prendre les appels téléphoniques. Ce message sera retiré lorsque la situation sera revenue à la normale.

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We can provide services on campus in compliance with the directives of both the Government of Québec and Laval University. We can also deliver these services remotely.

Opening hours

[boite_noire]Due to the current circumstances, our regular office hours have been modified.[/boite_noire]
Despite the current situation, we continue to provide services by phone and email, Monday to Friday, according to the normal schedule.
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Reception Desk closed until January 28th inclusively

Due to the pandemic situation, our reception desk will be closed until January 28th inclusively. However, note that we offer all our regular services and that you can still reach us by email or phone. Please note we will be reopening our reception desk from January 31st.

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Reception Desk

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 a.m. and 1:00 p.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

 

Phone service

[boite_bleue]Due to a staffing shortage, please note that our response delays are longer than usual.[/boite_bleue] [boite_bleue] Phone failure

We are currently experiencing a phone outage problem. Please prefer an email communication or a visit to our offices. This message will be removed when the situation returns to normal.[/boite_bleue]

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 a.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.

Phone: 418 656-3332
Université Laval’s toll free line: 1 877 785-2825, extension 403332

 

Email

Request information by email

Comment and complaint

Contact information

Student Awards and Financial Aid Office

Pavillon Alphonse-Desjardins
2325 rue de l’Université, Suite 2546
Université Laval
Québec City, Québec G1V 0A6

Location on campus

 

Phone: 418 656-3332
Toll free: 1 877 785-2825
Fax: 418 656-2471

[bouton_bleu]Request information by email[/bouton_bleu]
A reply will be sent to you within the next 24 to 48 business hours.

Comment and complaint

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Si vous avez reçu un message vous informant que le versement de votre aide financière est suspendu pour le mois de septembre 2019, c’est que vous n’êtes pas inscrit ou suffisamment inscrit à l’Université Laval à la session d’automne. Afin de recevoir votre versement pour la rentrée scolaire, vous devez régularisez votre inscription avant le 3 septembre 2019.

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Reception Desk

Due to a staffing shortage, we are obliged to temporarily close our reception desk on Fridays. However, you can still reach us by email or phone.

[texte_cache]Our reception desk is closed today and every Friday for the time being due to a staffing shortage. However, you can still reach us by email or phone.[/texte_cache]

Monday, Tuesday and Thursday: 8:30am to 12pm and 1pm to 4:30pm
Wednesday: 10am to 12pm and 1pm to 4:30pm
Friday: Closed

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Services limités le lundi 14 mai

Nos services en lien avec les prêts et bourses du gouvernement seront fermés en raison d’une mise à jour du système informatique au ministère de l’Éducation et de l’Enseignement supérieur.

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Opening hours during first week

Office hours

  • September 2: closed
  • September 3 to 6: 8h30 a.m. to 4h30 p.m.
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Easter holidays

Our offices will be closed on Friday April 1 and Monday April 5 for the Easter holidays.

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Wednesday May 11th, 2022

The office will exceptionally be closed in the morning. 

  • Opening hours: 1:00 p.m. to 4:30 p.m.
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Saint-Jean-Baptiste Day and Canada Day

June 24th: closed
July 1st: closed

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Opening hours during the summer
June 10th to August 16th, 2019

Office hours

Monday to Thursday: 8:30 a.m. to 12:00 and 1:00 p.m. to 4:30 p.m.
Friday: 8:30 a.m. to 12:30 p.m.

Phone service hours

Monday to Thursday: 8:45 a.m. to 11:45 a.m. and 1:00 p.m. to 4:00 p.m.
Friday: 8:45 a.m. to 11:45

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Holiday hours

December 20, 2019

8:30 a.m. to 11:30 a.m.
1:30 p.m. to 4:30 p.m.

Winter Holidays

Our office will be closed from December 24, 2019, to January 2, 2020.

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Easter Holidays

Our offices will be closed on Friday, April 15th and Monday, April 18th for the Easter holidays.

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Fermeture pour les élections provinciales

Le 1er octobre 2018, nos bureaux fermeront exceptionnellement à 16h en raison des élections provinciales.
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Université Laval Holiday

Our offices will be closed December 6th, 2019, for the Université Laval holiday.

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Opening hours

Office hours

Monday, Tuesday, Thursday and Friday: 8:00 a.m. to 12:00 a.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.

Phone service hours

Monday, Tuesday, Thursday and Friday: 8:45 a.m. to 11:45 a.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.

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Staff

Administration

Francis Brousseau
Directeur
francis.brousseau@bbaf.ulaval.ca

Vanessa Langlois-Girard
Agente de secrétariat
vanessa.langlois-girard@bbaf.ulaval.ca

Israël Dumont
Agent de recherche et de planification
israel.dumont@bbaf.ulaval.ca

IT

Daniel Guay
Responsable des systèmes d’information et des communications
daniel.guay@bbaf.ulaval.ca

Amélie Bossé-LeBel
Chargée de communication
amelie.bosse-lebel@dse.ulaval.ca

Government Financial Aid Unit

Pascale Desrochers
Coordonnatrice responsable
pascale.desrochers@bbaf.ulaval.ca

Joannie Boudreau
Coordonnatrice d’opérations
joannie.boudreau@bbaf.ulaval.ca

Hélène Pelletier
Coordonnatrice d’opérations
helene.pelletier@bbaf.ulaval.ca

Renée Hudon
Agente de bureau
renee.hudon@bbaf.ulaval.ca

Sandra Demers
Agente de bureau
sandra.demers@bbaf.ulaval.ca

Marie-Josée Bélanger
Agente de bureau
marie-josee.belanger@bbaf.ulaval.ca

Renata Tamez-Ruiz
Agente à l’accueil et à l’information
renata.tamez-ruiz@bbaf.ulaval.ca

Marie-Line De la Sablonnière
Agente à l’accueil et à l’information
marie-line.de-la-sablonniere@bbaf.ulaval.ca

 

 

Scholarships Unit

Julie Shink
Coordonnatrice d’opérations
julie.shink@bbaf.ulaval.ca

Marie-Andrée Bégin
Coordonnatrice d’opérations
marie-andree.begin@bbaf.ulaval.ca

France Gratton
Coordonnatrice d’opérations
france.gratton@bbaf.ulaval.ca

Marilyn Rajotte
Coordonnatrice d’opérations
marilyn.rajotte@bbaf.ulaval.ca

Janie Rondeau
Technicienne en administration
janie.rondeau@bbaf.ulaval.ca

Catherine Couture
Technicienne en administration
catherine.couture@bbaf.ulaval.ca

Émilie Ouellet
Agente de bureau
emilie.ouellet@bbaf.ulaval.ca

Sarah Largou
Agente de bureau
sarah.largou@bbaf.ulaval.ca

Maude-Émilie Habel
Agente de bureau
maude-emilie.habel@bbaf.ulaval.ca

Valérie Hallé
Agente à l’accueil et à l’information
valerie.halle@bbaf.ulaval.ca

Ariane Keck
Agente à l’accueil et à l’information
ariane.keck@bbaf.ulaval.ca